Emergency Operations Centre

Broughton, Preston

Client: North West Ambulance Service
Value: £105K

FWP were appointed by the North-West Ambulance Service to carry out a phased refurbishment of their existing call centre whist keeping it fully operational. The scheme included new ceilings, wall and floor finishes, new lighting and the inclusion of new sound rated feature glazing. This was all made possible by relocating members of staff when each phase was complete.

The eleven-week contract came with its challenges as the contractors had to work within a live 999 environment. Stop work procedures were built into the contract in the event of life dependent calls.

Following completion of the centre in early summer 2016, FWP were appointed to design and oversee a new extension to the Trusts vehicle repair centre also located at Broughton.